Giovanni Zizzo
About Giovanni Zizzo
Giovanni Zizzo is an Operations Call Center Supervisor currently employed at Bank Five Nine in Oconomowoc, Wisconsin. He previously worked for 18 years at BMO Financial Group as a Senior Service Manager.
Work at Bank Five Nine
Giovanni Zizzo has been employed at Bank Five Nine since 2020, serving as the Operations Call Center Supervisor. In this role, he oversees the daily operations of the call center, ensuring efficient service delivery and customer satisfaction. His responsibilities include managing staff, optimizing processes, and implementing strategies to improve call center performance. The position is based in Oconomowoc, Wisconsin.
Previous Experience at BMO Financial Group
Before joining Bank Five Nine, Giovanni Zizzo worked at BMO Financial Group for 18 years, from 2002 to 2020. He held the position of Senior Service Manager, where he was responsible for managing customer service operations. His long tenure at BMO Financial Group provided him with extensive experience in the financial services industry and honed his skills in service management and team leadership.
Career Background
Giovanni Zizzo has a solid background in customer service and operations management. His career spans over two decades in the financial services sector, with significant experience in call center operations. This background has equipped him with the necessary skills to effectively supervise teams and enhance customer experiences in his current role.
Professional Role and Responsibilities
As Operations Call Center Supervisor at Bank Five Nine, Giovanni Zizzo is tasked with overseeing call center operations. His role involves managing staff performance, ensuring compliance with company policies, and developing training programs to enhance team capabilities. He focuses on improving customer interactions and streamlining operational processes to achieve organizational goals.