Marina Isaac
About Marina Isaac
Marina Isaac is a Customer Service Representative at Banque Misr in Cairo, Egypt, with a background in Economics and ongoing studies in Human Resources Management. She has over three years of experience in the banking industry and is passionate about transitioning into HR.
Work at Banque Misr
Marina Isaac has been employed at Banque Misr as a Customer Service Representative since 2015. In this role, she has accumulated extensive experience in customer service, specifically within the banking sector. Her responsibilities include assisting clients, addressing inquiries, and ensuring customer satisfaction. Over her nine years at Banque Misr, she has developed a strong understanding of banking operations and customer needs.
Education and Expertise
Marina Isaac earned her Bachelor's degree in Economics from Cairo University, completing her studies from 2009 to 2013. She furthered her education at The American University in Cairo, where she studied from 2014 to 2018. Currently, she is pursuing a degree in Human Resources Management at The American University in Cairo, reflecting her commitment to transitioning into the HR field.
Background
Marina Isaac began her career as a Call Center Agent at Cib Egypt, where she worked from 2014 to 2015. This role provided her with foundational experience in customer service and communication skills. Following her time at Cib Egypt, she joined Banque Misr, where she has focused on enhancing customer satisfaction within the banking industry.
Career Transition to Human Resources
Marina Isaac is actively pursuing a career transition into Human Resources Management. Her current studies at The American University in Cairo are aimed at equipping her with the necessary skills and knowledge to excel in the HR field. This shift reflects her passion for human resources and her desire to contribute to organizational development.
Experience in the Banking Industry
With over three years of experience in the banking industry, Marina Isaac has honed her skills in customer service and client relations. Her focus on customer satisfaction has been a key aspect of her roles, allowing her to effectively address client needs and enhance their banking experience.