Raghda Tarek
About Raghda Tarek
Raghda Tarek is a Manager of Customer Service at Banque Misr, where she has worked since 2015. She has played a significant role in attracting new customers and achieving sales targets, while also overseeing various customer service and sales team functions.
Work at Banque Misr
Raghda Tarek has held multiple positions at Banque Misr since 2015. She started her career as a Customer Service Representative, where she gained foundational experience in client interactions. In 2018, she transitioned to the role of Finance Specialist, serving for two years. In 2019, she became the Leader for the Sales Team, focusing on driving sales initiatives. By 2021, she advanced to the position of Manager of Customer Service, where she oversees customer service operations. Additionally, she has been a REFERRER SME since 2018, contributing to the bank's efforts in attracting new customers and supporting micro and small enterprises.
Education and Expertise
Raghda Tarek earned her Bachelor's degree in Accounting from Ain Shams University, completing her studies from 2011 to 2015. This educational background has equipped her with the necessary skills to evaluate clients for loan eligibility, based on their financial standing and reputation. Her expertise extends to supervising ATM operations, ensuring that banking services are delivered efficiently and effectively.
Customer Service Management
In her current role as Manager of Customer Service at Banque Misr, Raghda Tarek plays a crucial role in enhancing customer satisfaction. She has been instrumental in completing necessary documentation for sales processes, ensuring compliance with banking regulations. Her leadership in the sales team has also contributed to achieving sales targets, particularly for micro and small enterprises.
Sales Team Leadership
As the Leader for the Sales Team at Banque Misr since 2019, Raghda Tarek has focused on developing strategies to attract new customers. Her leadership has been pivotal in meeting sales targets and fostering growth within the bank's micro and small enterprise sector. She has utilized her experience in customer service to guide her team in delivering quality service and achieving operational goals.
Background in Banking Operations
Raghda Tarek has a comprehensive background in banking operations, particularly in customer service and finance. Her experience includes supervising ATM operations, which involves ensuring the efficiency and quality of banking services. This operational knowledge supports her current roles and responsibilities at Banque Misr, enhancing her effectiveness in customer service management.