Ramy Saed Eltohamy
About Ramy Saed Eltohamy
Ramy Saed Eltohamy is a Customer Service Representative at Banque Misr in Cairo, Egypt, with extensive experience in aviation and customer service roles across multiple countries. He holds a Bachelor's degree in Business Administration and possesses strong communication and problem-solving skills.
Work at Banque Misr
Ramy Saed Eltohamy has been employed at Banque Misr as a Customer Service Representative since 2016. In this role, he is responsible for assisting customers with their banking needs and providing support in various financial services. His tenure at Banque Misr spans over eight years, during which he has developed a strong understanding of customer service protocols and banking operations.
Previous Experience in Customer Service
Prior to his current role, Ramy Saed Eltohamy worked at Gulf Air as a Customer Services Agent and Load Control Officer from 2014 to 2016. He also held positions at BNP Paribas, where he served as a Card Center Officer for three months in 2012 and as a Retail Officer for one month in 2009, both in Paris. Additionally, he worked as an Operation Executive at Kidzania in Mexico for eight months in 2013-2014. His diverse experiences in customer service roles have contributed to his strong communication skills.
Education and Expertise
Ramy Saed Eltohamy studied at The Open University, where he earned a Bachelor of Business Administration with a focus on Marketing and Management from 2007 to 2012. He also completed his education at El Manara Cairo School. His academic background provides him with a solid foundation in business principles, which he applies in his professional roles.
Skills and Competencies
Ramy Saed Eltohamy possesses strong communication skills, both written and verbal, which enhance his effectiveness in customer service. He is skilled in decision making and problem solving, demonstrating flexibility and adaptability in various situations. His attention to detail and ability to meet deadlines contribute to his performance under pressure. He is recognized as a team player who can accommodate different shift patterns.
Background in Aviation
Ramy Saed Eltohamy has general aviation flying experience, which adds to his diverse skill set. He also worked as a Traffic Officer at Cairo International Airport, where he gained insights into airport operations and customer interactions in the aviation sector.