Youmna Ashraf
About Youmna Ashraf
Youmna Ashraf is a VIP Customer Service professional with a background in financial analysis and information systems. She has worked at Banque Misr since 2018 and previously held roles at Microsoft and Banque Misr.
Current Role at Banque Misr
Youmna Ashraf has been serving as a VIP Customer Service representative at Banque Misr since 2018. In this role, she is responsible for managing high-profile client relationships and ensuring exceptional service delivery. Her position requires a strong understanding of customer needs and the ability to provide tailored solutions to enhance client satisfaction.
Previous Experience at Microsoft
Before her tenure at Banque Misr, Youmna Ashraf worked at Microsoft as a Microsoft Student Partner from 2011 to 2013. During this two-year period in Egypt, she engaged in various initiatives aimed at promoting Microsoft technologies among students and enhancing their technical skills. This experience provided her with valuable insights into customer engagement and technology solutions.
Experience as Financial Analyst at Banque Misr
Youmna Ashraf worked as a Financial Analyst at Banque Misr from 2015 to 2018. In this role, she analyzed financial data, prepared reports, and supported decision-making processes within the bank. Her analytical skills contributed to the bank's financial strategies and performance assessments during her three years in this position.
Educational Background in Business Information Systems
Youmna Ashraf obtained her Bachelor's degree in Business Information Systems from Helwan University Cairo, studying from 2009 to 2013. This four-year program equipped her with foundational knowledge in both business and technology, preparing her for roles in the financial and IT sectors.
SAP Functional Consultant Training
In addition to her degree, Youmna Ashraf completed training as an SAP Functional Consultant at the Information Technology Institute from 2013 to 2014. This one-year program provided her with specialized skills in SAP software, enhancing her expertise in business processes and information systems.