Amy Figueiredo
About Amy Figueiredo
Amy Figueiredo serves as the Head of Customer Success at Banyan Infrastructure, bringing extensive experience in customer experience and engineering to her role. She has held various positions in notable companies, including Director of Customer Experience at Turntide Technologies and Executive Account Manager at Carbon Lighthouse.
Current Role at Banyan Infrastructure
Amy Figueiredo serves as the Head of Customer Success at Banyan Infrastructure, a position she has held since 2023. In this role, she focuses on enhancing customer satisfaction and driving strategic improvements in business processes. Her leadership is characterized by a strong emphasis on data analytics, which she utilizes to inform decision-making and optimize client interactions.
Previous Experience at Turntide Technologies
Before joining Banyan Infrastructure, Amy worked at Turntide Technologies as the Director of Customer Experience from 2021 to 2023. During her tenure, she was responsible for overseeing customer engagement strategies and improving overall client satisfaction within the organization.
Career at Carbon Lighthouse
Amy Figueiredo has extensive experience at Carbon Lighthouse, where she held multiple roles. She served as the Executive Account Manager from 2016 to 2018, followed by Director of Customer Success from 2018 to 2020. Additionally, she worked as a Senior Engineer from 2013 to 2016. Her roles involved managing client relationships and enhancing customer success initiatives.
Educational Background
Amy studied at the Massachusetts Institute of Technology, where she earned a Bachelor of Science in Environmental Engineering. She furthered her education at the same institution, obtaining a Master of Science in Civil and Environmental Engineering. Her academic background supports her expertise in engineering and customer success.
Engineering and Leadership Expertise
Amy has a solid engineering background, which she applies to improve client satisfaction and profitability in both B2B and B2C environments. She specializes in building and leading teams motivated by clear metrics and constructive feedback. Her focus on data analytics allows her to drive strategic improvements in business processes.