Elias Blackwood
About Elias Blackwood
Elias Blackwood is the Customer Support Team Lead at Demio, with over 17 years of experience in customer service and a background in medical laboratory technology.
Company
Elias Blackwood is currently employed at Demio, a company that focuses on providing high-quality customer support services. With a position as the Customer Support Team Lead, Elias has been with Demio since October 2020, working remotely. The company benefits from his extensive experience and skills in customer service and team management.
Title
Elias Blackwood holds the title of Customer Support Team Lead at Demio. He has been performing in this leadership role since October 2020. In addition to his leadership role, Elias has also served as a Customer Support Specialist within the same company.
Education and Expertise
Elias Blackwood holds a Bachelor's degree in Communication, General from Purdue Global, where he studied from 2018 to 2020. He also earned an Associate's degree in Clinical Laboratory Science/Medical Technology/Technologist from The George Washington University, studying from 2010 to 2012. His educational background strengthens his robust expertise in both customer service and medical technology.
Background
Elias Blackwood has a diverse professional background spanning many roles and industries. He has worked in various capacities, including as a Patient Care Representative at Avadyne Health, an Inserter Operator at CDS Global, and a Microbiology Technician at Mercy. Additionally, his experience includes serving as a Medical Laboratory Technician in the United States Army from 2010 to 2014.
Achievements
Elias Blackwood has contributed significantly to the development of quality assurance processes for customer support at Demio. He is also a published author with expertise in editing, formatting, and copywriting. His specialization includes training and onboarding new team members, which highlights his dedication to fostering robust customer service teams.