Guillermo "Jay" Contreras
About Guillermo "Jay" Contreras
Guillermo 'Jay' Contreras is the Banzai Reach Operations Manager at Banzai, with extensive experience in operations management and email strategy.
Current Title and Role
Guillermo "Jay" Contreras currently serves as the Operations Manager for Banzai Reach. Since 2021, he has been involved in managing operations for Banzai Reach in Seattle, Washington. His responsibilities include implementing strategies to improve performance and efficiency, collaborating with various departments for automation opportunities, and serving as an escalation point for internal stakeholders during Reach events. He also plays a key role in organizing and training teams, ensuring they adapt to new feature releases impacting Reach production.
Previous Experience at Banzai
Before taking on his current role, Jay Contreras held multiple positions at Banzai. From 2017 to 2020, he was the Manager of Operations - Email Strategy, based in the Greater Seattle Area. Prior to that, he worked as a Customer Service Representative and Email Outreach Manager at Banzai from 2016 to 2021. In these roles, he was involved in customer outreach and email strategy, which leveraged his expertise in improving customer engagement and communication.
Work Experience Before Banzai
Jay Contreras's career prior to joining Banzai includes serving as a Technical Success Advisor at inContact from 2014 to 2016. In this role, he provided technical support and ensured the success of technical implementations. Before that, he was an Assistant Operations Manager at WNS Global Services from 2012 to 2013. His early career includes these key roles that laid the foundation for his expertise in operations management.
Educational Background
Jay Contreras studied at AMA Computer University from 1998 to 2003, where he obtained a Bachelor of Science degree in Computer Science. His academic focus was on Computer Programming, which provided him with a solid foundation in software development and technical problem-solving. This education has been pivotal in his ability to manage operations and collaborate effectively with technical teams throughout his career.
Key Projects and Collaborations
In his role as the Operations Manager for Banzai Reach, Jay Contreras has been instrumental in collaborating with the Product, Engineering, Reach GM, and Customer Success Managers (CSMs) to identify and implement automation opportunities in Reach operations. He partnered with the Data Team Lead to enhance the Customer Data Management (CDM) system by optimizing data sources. These collaborations have significantly improved the efficiency and performance of Banzai Reach operations.