Jody Johnson
About Jody Johnson
Jody Johnson is a Support Specialist at Banzai, with a background in customer service and account management.
Current Role at Banzai
Jody Johnson is currently employed as a Support Specialist at Banzai since 2021. In this role, they are responsible for utilizing various tools such as Intercom, Slack, Mailgun, Tokbox Inspector, and Loom to provide effective support. Their duties include handling complex, non-direct integration issues through Zapier Professional Services.
Previous Role at PMGOA
Before joining Banzai, Jody Johnson worked at PMGOA as a Customer Service Representative. From 2018 to 2021, they provided customer support and were instrumental in resolving customer queries and issues, contributing to an improved customer service experience over their three-year tenure.
Experience with Go Direct Lead Generation LLC
Jody Johnson served as an Account Manager at Go Direct Lead Generation LLC from 2017 to 2018. During their nine months in this position, Johnson managed client accounts and facilitated lead generation processes, ensuring that clients' needs were met and expectations were exceeded.
Educational Background
Jody Johnson achieved a Bachelor of Science degree in Molecular Biology from the University of the West Indies. Studying there from 2004 to 2008, they built a strong foundation in scientific principles and research methodologies, which has contributed to their analytical skills in their professional roles.