Kristen Gray Psychas
About Kristen Gray Psychas
Kristen Gray Psychas is the Director of Customer Success at Banzai and an advisor for Women in Customer Success, with extensive experience in customer success management.
Title: Director Of Customer Success
Kristen Gray Psychas holds the title of Director of Customer Success at Banzai, bringing extensive experience and expertise in customer success management to the role. Her background includes significant tenures in similar positions across various companies, enhancing customer retention and loyalty.
Company: Banzai
Kristen Gray Psychas is currently working at Banzai, where she serves as the Director of Customer Success. Her responsibilities likely include overseeing the customer success team, developing strategies to enhance customer satisfaction, and driving overall customer retention. Kristen has been associated with Banzai in different capacities, previously serving as the Sr. Customer Success Manager.
Education and Expertise
Kristen studied at Michigan State University, where she earned a Bachelor of Arts (BA) in International Relations and Affairs. She also holds a Certified Customer Success Manager (CCSM) credential from SuccessHACKER, underscoring her expertise in customer success management. This educational background and certification contribute to her comprehensive understanding of customer retention, cross-selling, and satisfaction strategies.
Professional Background
Kristen Gray Psychas has a diverse professional background in customer success management. Before her current role at Banzai, she served as a Sr. Customer Success Manager at organizations including Vitally.io, ClientSuccess, and Nutshell CRM. In these roles, she focused on customer satisfaction and retention, delivering innovative strategies that boosted customer loyalty. She also has experience as a Sales Merchandising Manager at Anthropologie and an Assistant Language Teacher at ACADEMIE DE LILLE in France.
Advisor for Women in Customer Success
Kristen serves as an advisor for Women in Customer Success, a community dedicated to supporting and empowering female professionals in the field. In this advisory role, Kristen shares her insights on best practices for customer success, emphasizing strategies for cross-selling and retention marketing.