An Pham
About An Pham
An Pham is a Technical Support Engineer at Barracuda, specializing in troubleshooting various protocols and services, and supporting a range of operating systems and security devices.
Title
An Pham is currently employed as a Technical Support Engineer at Barracuda (NYSE: CUDA).
Current Work
An Pham has been working at Barracuda since June 2011. In this role, they resolve an average of 55 technical support cases per week and assist customers with the initial setup and configuration of hardware, cloud-based, and software network security devices. They provide support for products such as Barracuda Cudacam security cameras, Spam & Virus Firewalls, and Barracuda Email Security Service.
Previous Experience
Prior to their current role at Barracuda, An Pham worked at Cisco as an IT support specialist. Their experience at Cisco helped build a strong foundation in IT support and troubleshooting.
Education and Expertise
An Pham graduated from San Jose State University with a Bachelor's degree in Management Information Systems. They attended the university from 2008 to 2010. Their expertise extends to a wide range of protocols and services including SMTP, HTTP/HTTPS, SSL, DNS, TCP/IP, DHCP, LDAP Directories, Proxy Servers, and Firewalls. An is also proficient in supporting various operating systems such as Windows, Windows Server, UNIX, and Linux.
Technical Skills
An Pham specializes in troubleshooting advanced Linux command line issues. They manage a high-volume workload in a deadline-driven environment, consistently providing effective and timely technical support.