Ana Lathon
About Ana Lathon
Ana Lathon is the Customer Service Manager at Barracuda, with a background in Sales Support and an education in Library Science and Administration.
Current Role at Barracuda
Ana Lathon has been serving as a Customer Service Manager at Barracuda since December 2014. In this role, she oversees customer service operations and works to improve the overall customer experience. Her responsibilities likely include managing customer service representatives, resolving escalated customer issues, and implementing strategies to enhance customer satisfaction. Ana's extensive experience in customer service roles supports her ability to effectively manage and lead her team at Barracuda.
Previous Experience at ACO Furniture
Before her current role at Barracuda, Ana Lathon worked at ACO Furniture as a Sales Support Team Lead. She held this position from 2011 to 2014, working for three years in Santa Clara. In this role, Ana would have been responsible for supporting the sales team, handling customer inquiries, and coordinating sales activities. Her experience at ACO Furniture provided her with valuable skills in sales operations and customer support.
Education and Qualifications
Ana Lathon studied at San Jose City College, where she focused on Library Science and Administration. She earned an Associate of Arts and Sciences (AAS) degree from the college, completing her studies from 2010 to 2012. This academic background provided her with foundational knowledge in administration and organizational skills, which she has applied throughout her career in customer service and sales support roles.
Skills and Expertise
Ana Lathon possesses strong skills in Microsoft Excel, Microsoft Word, and Sales Operations. Additionally, she is bilingual, which enables her to communicate effectively with a diverse range of customers and colleagues. Her demonstrated history of working in customer service roles has equipped her with the expertise necessary to handle various aspects of customer service management in the information technology and services industry.