Ana Yelena Soto
About Ana Yelena Soto
Ana Yelena Soto is the Customer Services Team Lead at Barracuda in Campbell, California, with a background in sales support and bilingual customer service.
Current Role at Barracuda
Ana Yelena Soto currently serves as a Customer Services, Team Lead at Barracuda (nyse: Cuda) in Campbell, California. In this capacity, she is responsible for overseeing customer service operations and ensuring high levels of customer satisfaction. Ana's role also includes leading a team of customer service representatives, fostering a collaborative work environment, and guiding team members to meet performance targets.
Experience as Bilingual Customer Service Representative
In addition to her role as Team Lead, Ana Yelena Soto works as a Bilingual Customer Service Representative at Barracuda. She provides customer support services in both English and Spanish, addressing inquiries, resolving issues, and maintaining communication with a diverse clientele. Her bilingual skills enhance the company's ability to serve a wider customer base effectively.
Previous Experience at Aco Furniture
Prior to her current positions at Barracuda, Ana Yelena Soto worked at Aco Furniture as Sales Support from 2011 to 2014. During her three-year tenure, she was involved in various sales operations, supporting the sales team, managing customer interactions, and ensuring the smooth execution of sales processes. This role helped her gain valuable experience in sales and customer service.
Educational Background
Ana Yelena Soto holds an Associate of Arts degree from San Jose City College. Her academic background laid a strong foundation for her career in customer service and sales operations. The skills and knowledge acquired during her studies have been instrumental in her professional development and effectiveness in her roles.
Skills and Expertise
Ana Yelena Soto possesses extensive skills in using Microsoft Excel and Microsoft Word, which she utilizes for various customer service and sales operations tasks. Her proficiency in these applications allows her to manage and analyze data effectively, streamline workflows, and improve service delivery. Additionally, her strong background in sales operations and experience in the information technology and services industry contribute to her success in her current roles.