Anibal Matasol
About Anibal Matasol
Anibal Matasol is a Technical Support professional at Barracuda Networks with over a decade of experience in handling hardware and software issues, specializing in network appliances and VPN troubleshooting.
Current Role at Barracuda Networks
Anibal Matasol currently works at Barracuda Networks in the role of Technical Support. Since joining the company in December 2006, he has specialized in troubleshooting site-to-site VPN issues with link failover and failback. Anibal actively assists customers in determining the best deployment modes for their network configurations. His role also involves handling SPAM appliance delivery problems and SPAM messages, as well as supporting customers in both English and Spanish for all products under his care.
Previous Positions in Technical Support
Anibal Matasol has a robust history in technical support, having held positions at multiple organizations. He worked at 8x8, Inc as Technical Support from 2004 to 2006, and prior to that, he spent three years at Earthlink Inc from 2000 to 2003 in a similar role. His extensive experience in these roles has equipped him with comprehensive knowledge of both hardware and software issues.
Education Background in Engineering
Anibal Matasol studied at San Jose State University, obtaining a Bachelor's degree in Industrial & System Engineering after six years of study from 1999 to 2005. He also holds an Associate's degree in Liberal Arts from West Valley College. His educational background has given him a strong foundation in engineering principles and systems.
Experience with Networking and Technologies
Anibal Matasol has over a decade of experience in technical support, notably in networking technologies and implementations, including network farms and related equipment. He is proficient in handling Linux-based network appliances like load balancers and web application firewalls. His skills extend to balancing Layer 4 and Layer 7 traffic to internal servers using load balancers, showcasing his proficiency in managing complex network systems.
Skills in Troubleshooting and Case Management
Anibal Matasol has developed excellent case management skills over his career, ensuring efficient and effective resolution of customer issues. He is adept at troubleshooting web-related issues using tools such as ping, traceroute, telnet, and nslookup. His ability to support technical problems in both English and Spanish makes him a valuable asset in diverse customer scenarios.