Brian Wright
About Brian Wright
Brian Wright is the Senior Director of Technical Support at Barracuda and an advisor on customer excellence at connectTMA, with over 20 years of experience in software technical support.
Current Position at Barracuda
Brian Wright currently holds the position of Senior Director Technical Support at Barracuda. He started this role in August 2020 and operates out of their Ann Arbor, Michigan office. His role involves overseeing the technical support department, leveraging his extensive experience to ensure the highest standards of service.
Advisory Role at connectTMA
In addition to his full-time role at Barracuda, Brian Wright also serves as a Customer Excellence Advisor at connectTMA in Taylor, Michigan. His responsibilities in this part-time advisory position involve providing expert guidance to enhance customer service experiences and operational efficiencies for the organization.
Professional Experience at Thomson Reuters
Brian Wright has a substantial background in software technical support, marked by a 20-year tenure at Thomson Reuters. From 2000 to 2020, he was the Director of Software Technical Support, where he led teams and managed numerous initiatives to improve technical support services, thereby contributing significantly to the company's customer satisfaction and problem-resolution metrics.
Educational Background
Brian Wright earned a Bachelor's Degree in Accounting Information Systems from Eastern Michigan University. This educational foundation provided him with the technical and analytical skills necessary for his successful career in technical support and customer service management.