Casey Gill
About Casey Gill
Casey Gill is a Customer Success Manager at Barracuda in Alpharetta, Georgia, with a background in client development and sales, and a Bachelor's degree in Political Science with a Minor in Business from the University of North Georgia.
Current Role at Barracuda
Casey Gill is currently employed as the Customer Success Manager at Barracuda, based in Alpharetta, Georgia. In this role, Casey manages a pipeline of up to 300 renewal opportunities per month. This position requires significant organizational and multitasking skills. Casey conducts weekly forecasting and strategy meetings with management to ensure monthly quotas are met. Additionally, Casey extensively uses Salesforce and internal order systems to analyze customer accounts and historical data.
Previous Experience at Howe & Associates
From 2018 to 2020, Casey Gill worked at Howe & Associates as a Client Development Coordinator, Case Manager, and Sales Representative. Located in Alpharetta, Georgia, this role involved diverse responsibilities, focused on client development and case management. Casey's responsibilities likely included coordinating with clients and managing case details, contributing effectively to the organization during this 2-year tenure.
Earlier Roles in the Service Industry
Casey Gill has a background in the service industry, having worked as a Food Server at Hacienda Bar and Grill from 2017 to 2018, and at OSAKA Japanese Sushi & Steak House from 2016 to 2017. Before these roles, Casey worked as a Front End Coordinator at TJ Maxx in Georgia from 2011 to 2016. These positions likely provided foundational customer service and multitasking experience, valuable in Casey's later managerial roles.
Educational Background
Casey Gill studied at the University of North Georgia, earning a Bachelor's degree in Political Science with a Minor in Business. This educational journey spanned from 2012 to 2017, over five years. The combination of political science and business coursework would have provided a well-rounded academic background, preparing Casey for a career in customer success management.
Skills in Customer Success Management
As a Customer Success Manager at Barracuda, Casey Gill engages in extensive cross-selling and upselling activities, pitches cloud migrations, hardware upgrades, and new solutions tailored to customer needs. Casey collaborates with multiple internal teams to address and resolve customer and partner issues, contributing to deal growth. Maintaining high daily activity metrics, including emails, calls, and meetings, ensures consistent customer engagement and satisfaction.