Derek Takala
About Derek Takala
Derek Takala is the Lead Technical Support Engineer at Barracuda Networks, with a background in Computer/Information Technology Administration and Management from Wayne State University and Computer and Information Sciences from ITT Technical Institute-Canton.
Title
Derek Takala holds the position of Lead Technical Support Engineer at Barracuda Networks. In this role, he is responsible for overseeing support efforts and managing solutions for a diverse portfolio of security and networking products.
Current Company
Derek Takala is currently employed at Barracuda Networks. His responsibilities include engaging clients with SSL certificates, handling cloud connectivity via OpenVPN, and performing modifications and installations. He also manages escalations, facilitates training, and serves as a Subject Matter Expert on various product offerings.
Education and Expertise
Derek Takala has a strong academic background in technology. He earned a Bachelor of Technology (B.Tech.) in Computer/Information Technology Administration and Management from Wayne State University, attending from 2011 to 2016. He also holds an Associate's degree in Computer and Information Sciences and Support Services from ITT Technical Institute-Canton, completed between 2008 and 2010.
Professional Responsibilities
In his role at Barracuda Networks, Derek Takala undertakes various responsibilities. He oversees support for a range of security and networking solutions, facilitates training on technical best practices, and manages escalations by collaborating with engineers. Additionally, he tests and troubleshoots client equipment and provides incident response to incoming technical requests.
Key Projects and Initiatives
Derek Takala played a crucial role in leading the operations of a new office in Georgia. His leadership involved training employees and enhancing performance levels within the team. His efforts were instrumental in driving improved operational efficiency and performance at the new location.