Ensie Bihamta
About Ensie Bihamta
Ensie Bihamta is the Vice President of Global Customer Success at Barracuda, with over 15 years of experience in customer success and renewals.
Current Title and Responsibilities
Ensie Bihamta serves as the Vice President, Global Customer Success at Barracuda. In this role, she oversees the global customer success operations, focusing on enhancing customer retention and ensuring satisfaction with Barracuda's products and services. Additionally, she holds the position of Vice President, Customer Success & Renewals, which involves managing strategies aimed at renewing customer contracts and maintaining long-term client relationships.
Career at Barracuda
Ensie Bihamta has had a long tenure at Barracuda, spanning over 15 years. Starting in 2007 as Renewals Manager for North America, she progressively climbed the corporate ladder. She served as Director of Renewals from 2015 to 2018 and then as Senior Director of Renewals in 2018. From 2018 to 2020, she held the position of Senior Director, Customer Success & Renewals before transitioning to her current roles. Her extensive experience in renewals has been pivotal in the company's customer retention and growth strategies.
Education and Background
Ensie Bihamta earned a Bachelor of Arts in English and Psychology from Santa Clara University. Her educational background has equipped her with essential skills in communication and understanding human behavior, which are crucial for her roles in customer success and renewals.
Expertise in Customer Success and Renewals
With a career heavily focused on customer success and renewals, Ensie Bihamta has gained significant expertise in these areas. She played a key role in transforming Barracuda's renewals department and later expanded her responsibilities to customer success at a global level. Her efforts have contributed to the development and implementation of retention strategies that support the company's growth.