Eric Gillett
About Eric Gillett
Eric Gillett is a Tier II Technical Support Representative at Barracuda in Ann Arbor, MI, with a background in customer assistance and electrical testing.
Company
Eric Gillett is currently working at Barracuda as a Tier II Technical Support Representative, based in Ann Arbor, MI. Barracuda specializes in providing robust security solutions, including Email Security, VPN, and Cloud Archiving, all of which Eric supports and troubleshoots.
Title
Eric Gillett holds the position of Tier II Technical Support Representative. In this role, he is responsible for managing escalations to the engineering team, maintaining key troubleshooting scripts and utilities, and supporting critical security solutions.
Education and Expertise
Eric Gillett earned a Bachelor of Science (BS) degree in Computer Network and System Administration from Michigan Technological University, where he studied from 2011 to 2014. Prior to that, he attended Mott Community College from 2009 to 2011. His educational background has equipped him with the necessary skills and knowledge for his technical support role.
Professional Background
Before joining Barracuda, Eric Gillett worked at Chemco, Inc. as a Customer Assistance Associate for 2 years (2013-2015) in Burton, MI. He also worked at Magna International as an Electrical Tester for 1 year (2011-2012) in Holly, MI. These roles helped him develop strong customer service skills and technical expertise.
Key Responsibilities at Barracuda
At Barracuda, Eric Gillett is responsible for maintaining wikihub documentation relevant to supported products, updating outdated training materials, and acting as an escalation point for complex issues. He supports Email Security, VPN, and Cloud Archiving solutions, assists lower tiers with troubleshooting, and follows up with customers reporting poor satisfaction.