Garrek Kessler
About Garrek Kessler
Garrek Kessler is the Lead Technical Support Engineer at Barracuda Networks Inc in Ann Arbor, MI, with extensive experience in managing and supporting network systems.
Current Role and Responsibilities
Garrek Kessler is currently serving as the Lead Technical Support Engineer at Barracuda Networks Inc in Ann Arbor, MI. In this role, he manages support operations and handles all escalated cases for the archiver product, determining whether they require engineering intervention or can be resolved independently.
Tier 2 Technical Support Engineer
In addition to his lead role, Garrek Kessler also works as a Tier 2 Technical Support Engineer at Barracuda Networks Inc. His responsibilities include addressing complex technical issues, focusing on customer retention by managing high-level cases and addressing negative customer satisfaction surveys.
Education in Computer Networking
Garrek Kessler studied Computer Networking at Michigan Technological University, from 2008 to 2010. This provided him with a solid foundation in network principles and technologies, which he has applied throughout his career.
Training and Employee Development
Garrek Kessler has played a significant role in training new employees by creating comprehensive training materials. His focus on rigorous training ensures that new hires are well-equipped to handle technical support responsibilities effectively.
Leadership in Archiver Product Support
Garrek Kessler has managed support for Barracuda’s archiver product for over 2 years, becoming the most knowledgeable person in support for the product. He has also served as a hiring lead for the archiver product team, contributing to the team's growth and expertise.
Experience with Global Networks
Garrek Kessler has experience working with networks ranging from small teams of 10 to global networks with hundreds of thousands of employees. This wide range of experience has equipped him with the skills to address diverse technical challenges.