Hannah Cole
About Hannah Cole
Hannah Cole is a Tier 1b Technical Support professional at Barracuda with over five years of experience. She has a diverse background in technical support, library management, and retail roles.
Title
Hannah Cole holds the position of Tier 1b Technical Support at Barracuda (NYSE: CUDA).
Current Role at Barracuda
Hannah Cole has been with Barracuda since January 2018. She serves as a Tier 1b Technical Support representative, providing necessary technical support services. Her work involves addressing and resolving various technical issues faced by clients, ensuring seamless operation and client satisfaction.
Previous Technical Support Experience
Before joining Barracuda, Hannah worked at Noble Systems in a technical support role. Although her tenure there was brief, from 2017 to 2018, she gained valuable experience in the field. Her tasks included troubleshooting and assisting clients with technical queries and issues.
Experience in Library Management
Hannah Cole worked at Niles Bolton Associates as a library manager from 2010 to 2017. In this role, she managed library operations for seven years, honing her organizational and management skills. Her responsibilities likely included cataloging, maintaining the library's collection, and assisting users with locating resources.
Customer-Facing Roles
Hannah has significant customer service experience, having worked as a barista at Starbucks from 2016 to 2017 and as a sales associate at Mori Luggage & Gifts from 2008 to 2009. These roles required strong interpersonal skills and the ability to handle customer transactions and inquiries efficiently.
Diverse Professional Background
Hannah Cole's career spans various industries, including technical support, library management, and retail. This diverse background has equipped her with a wide range of skills applicable to both technical and non-technical positions, making her a versatile professional.