Heather Daniels
About Heather Daniels
Heather Daniels is the Lead Technical Support Engineer at Barracuda in Campbell, California, with over 20 years of experience in administrative and customer service roles.
Current Position at Barracuda
Heather Daniels is currently employed as the Lead Technical Support Engineer at Barracuda in Campbell, California. She joined the company in August 2020, and her role involves overseeing technical support functions and ensuring client issues are resolved efficiently. Heather brings over two decades of experience in administrative and customer service roles to her technical support position, providing a well-rounded expertise to the team.
Professional Experience
Heather Daniels has accumulated extensive professional experience over more than 20 years. She began her career at Wyandotte Electric Supply Company, where she worked as an Administrative Assistant from 1998 to 1999. She then held a similar position at Atwell-hicks from 2002 to 2006. Her experience in customer service was further developed during her tenure as a Customer Service Representative at The Tapco Group in 2015. Later, Heather transitioned into the technical support field and now serves as Lead Technical Support Engineer at Barracuda.
Educational Background
Heather Daniels has a diverse educational background with a focus on Applied Science, Design, and Information Systems. She studied at Washtenaw Community College, earning an Associate degree in Applied Science, Design, over the course of five years from 2010 to 2015. While at Washtenaw, she also pursued studies in Computer Systems and Information Systems, equipping her with a strong foundation in technical knowledge and practical skills.
Early Career at Wyandotte Electric Supply Company
Heather Daniels began her professional journey at Wyandotte Electric Supply Company, where she worked as an Administrative Assistant for one year from 1998 to 1999. This role provided her with foundational experience in administrative functions and set the stage for her future career development.
Role at Atwell-hicks
From 2002 to 2006, Heather Daniels worked at Atwell-hicks as an Administrative Assistant. Over these four years, she gained significant administrative experience, contributing to various projects and activities within the company. Her role at Atwell-hicks solidified her skills in administration and prepared her for subsequent opportunities in customer service and technical support.