Hossein Ghazizadeh
About Hossein Ghazizadeh
Hossein Ghazizadeh is the Senior Vice President of Global Technical Support & Customer Success at Barracuda, with extensive experience in managing global support operations and building scalable processes.
Current Position and Responsibilities
Hossein Ghazizadeh currently serves as the Senior Vice President of Global Technical Support & Customer Success at Barracuda (NYSE: CUDA) in the San Francisco Bay Area. He is responsible for overseeing global technical support and customer success strategies. Additionally, he holds the title of Chief Services Officer at BARRACUDA NETWORKS INC, located in Campbell, California, United States. His role involves the management of a large support team and the development of industry-leading policies and procedures.
Professional Background and Experience
Hossein Ghazizadeh has a robust career history in technical support and customer success. Prior to his current roles, he was Vice President of Global Technical Support & Customer Success at Barracuda Networks Inc from 2010 to 2016. He also served as Director of Global Technical Support & Customer Success from 2006 to 2010, and started at Barracuda as Technical Support Manager & Customer Success in 2006. His experience also includes roles such as IT Desktop Manager at Savvis Communications and Call Center CSR Manager at Cable & Wireless Communications (formerly EXODUS).
Leadership at Barracuda Networks
During his tenure at Barracuda Networks, Hossein Ghazizadeh has played a key role in enhancing the company's global support operations. He developed and managed a global support team comprising three hundred staff members. He also established technical support policies and procedures that have been recognized by customers and partners as industry-leading. His leadership has been crucial in scaling the organization's processes in line with rapid customer base growth.
Educational Background
Hossein Ghazizadeh studied Electrical Engineering at Northern Arizona University, where he earned a Bachelor of Science (BS) degree from 1984 to 1989. His educational background has provided a solid foundation for his technical and managerial roles in the IT and customer support industries.
Skills and Expertise
Hossein Ghazizadeh is known for his ability to manage 24/7 global support operations for enterprise software companies. He has extensive experience in building organizations and processes that can scale quickly with customer base growth. His expertise also includes enhancing knowledge-base and communication methods for internal and external stakeholders. He is recognized for his adaptability to changing market conditions and customer requirements, and has a demonstrated ability to anticipate and diffuse critical or potentially volatile customer situations.