Jeff Lawrence, Bcs
About Jeff Lawrence, Bcs
Jeff Lawrence is a Technical Support Engineer at Barracuda in Chelmsford, Massachusetts, specializing in Windows system backup diagnostics and cybersecurity.
Company
Jeff Lawrence currently works at Barracuda as a Technical Support Engineer. Based in Chelmsford, Massachusetts, he focuses on providing technical support, particularly for Intronis backup software and Barracuda appliance platforms. His role involves extensive troubleshooting, particularly with Windows systems and server editions as well as resolving customer issues using Salesforce and Jira.
Title
Jeff Lawrence holds the position of Technical Support Engineer at Barracuda. His work involves specialized support for various software and platform issues, focusing on system backup diagnostics and customer service management.
Education and Expertise
Jeff Lawrence has a robust educational background with a Master's degree in Cybersecurity obtained from Southern New Hampshire University, studied from 2019 to 2022. He also holds a Bachelor's degree in Information Technologies from the same institution, completed in 2019 after five years of study. His expertise includes Windows system diagnostics, Linux, and Cybersecurity.
Professional Background
Before joining Barracuda, Jeff Lawrence worked at Fidelity Investments as a Systems Services and Support Analyst, both from 2016 to 2017 and earlier from 2001 to 2010 in Merrimack, New Hampshire. He also spent five years at JPMorgan Chase & Co. as a Technical Operations Technician in Salem, New Hampshire, from 2011 to 2016. His experience spans over two decades in technical support and operations roles.
Technical Skills and Tools
Jeff Lawrence is well-versed in multiple technical platforms and tools. He has a specialization in troubleshooting Windows system backup diagnostics for various versions, including editions 7, 8, 10, and Server editions for 2008, 2012, 2016, and 2019. He uses Salesforce and Jira for managing customer support cases and technical issues. His professional capabilities also extend deeply into Linux and Cybersecurity.