Jeremy Mac Donald
About Jeremy Mac Donald
Jeremy Mac Donald is a Technical Support Engineer at Barracuda, serving as a Pod leader and providing Tier 2 technical support.
Technical Support Engineer at Barracuda
Jeremy Mac Donald holds the position of Technical Support Engineer at Barracuda, a company listed on the NYSE under the ticker symbol CUDA. He began his tenure with the company in May 2014 and has since been an integral part of the technical support team, providing Tier 2 technical assistance. As a Technical Support Engineer, Jeremy is responsible for addressing complex technical issues and ensuring customer satisfaction through effective problem resolution.
Role as Pod Leader at Barracuda
In addition to his role as a Technical Support Engineer, Jeremy Mac Donald serves as a Pod leader within the technical support team at Barracuda. This leadership position entails overseeing a group of support engineers and coordinating their activities to ensure efficient and effective service delivery. As a Pod leader, Jeremy plays a pivotal role in mentoring team members, managing workflows, and driving the team's overall performance.
Education Background in Computer Engineering
Jeremy Mac Donald completed his Associate's degree in Computer Engineering Technologies/Technicians at Mott Community College. He studied there from 2011 to 2013. His education provided him with the foundational knowledge and technical skills required for his role in technical support. The curriculum covered various aspects of computer engineering, equipping him with the expertise needed to address technical issues and excel in his profession.