Judy Diaz
About Judy Diaz
Judy Diaz is a Customer Service Representative at Barracuda in Wanchai, with extensive experience in customer service and management across various industries.
Current Role at Barracuda
Judy Diaz is currently working at Barracuda in Wanchai as a Customer Service Representative. Since March 2021, she has been leading the APAC Customer Service team, where her proactive and professional personality traits contribute significantly to the team's success and project completion. Her strong multitasking skills and fast learning ability have enhanced her effectiveness in the customer service team.
Past Experience at DGS International
Judy Diaz worked at DGS International as an RMA Customer Service Representative for one year, from 2019 to 2020, in Hong Kong SAR. This role involved managing returned merchandise authorizations, where she utilized her problem-solving and organizational skills to optimize customer satisfaction.
Professional Background at HKT Teleservices
From 2012 to 2019, Judy Diaz was employed at HKT Teleservices (formerly PCCW Teleservices) as a Sales and Customer Service Representative. During her seven-year tenure, she developed a diverse skill set in sales and customer service, contributing significantly to the company's customer satisfaction initiatives.
Experience in Hospitality Management
Before transitioning fully into customer service roles, Judy Diaz gained valuable experience in the hospitality industry. She served as a Restaurant Manager at Resto Restaurant from 2011 to 2012 for ten months and as a Kitchen Manager at The Bistro Group from 2007 to 2009 for two years in Wanchai. These roles allowed her to develop strong management and multitasking skills.
Educational Background
Judy Diaz studied at St. Paul College of Manila, where she achieved a Bachelor of Science (BS) in Hotel, Motel, and Restaurant Management. Additionally, she attended AmazonationPh to study E-Commerce and Electronic Commerce, earning a certification as an Amazon Seller Virtual Assistant. Her educational background has equipped her with a diverse skill set applicable in both the hospitality and e-commerce sectors.