Karen Adornetti
About Karen Adornetti
Karen Adornetti is a Senior Gainsight Administrator at Barracuda with extensive experience in customer success and solutions architecture.
Current Role at Barracuda
Karen Adornetti currently holds the position of Senior Gainsight Administrator at Barracuda. In this role, she leverages her extensive expertise with Gainsight to optimize customer success initiatives. Her responsibilities likely include managing customer data, improving customer onboarding processes, and ensuring high customer satisfaction through the use of Gainsight's suite of tools.
Previous Experience at Blend
Between 2022 and 2023, Karen Adornetti worked at Blend as the Manager of Professional Services. During her tenure of 11 months, she would have overseen various client engagements, managed service delivery teams, and contributed to the optimization of professional service workflows. Her role likely involved coordinating with clients to ensure the successful implementation of Blend's services.
Career Accomplishments at Gainsight
Karen Adornetti has held multiple positions at Gainsight. From 2020 to 2022, she was the Team Lead for Onboarding Solution Architects, having transitioned from her role as Principal Solutions Architect (2019 to 2020) and earlier as Senior Solutions Architect (2018 to 2019). Throughout these roles, she has been recognized for achieving high customer satisfaction and Net Promoter Scores (CSAT/NPS). She consistently improved customer onboarding workflows by identifying optimization opportunities and built high-performing, distributed teams.
Role at Axios Systems and Philips
Before joining Gainsight, Karen Adornetti worked at Axios Systems and Philips. At Axios Systems, she was a Senior Solution Architect from 2014 to 2018 and a Consultant from 2006 to 2011. At Philips, she served as a Business Analyst in Boca Raton, FL, from 2011 to 2014. Karen's roles involved extensive experience in business analysis and solution architecture, contributing to her skill set in customer onboarding and professional services.
Educational Background
Karen Adornetti possesses a robust educational background in Management Information Systems. She earned a Bachelor of Arts (BA) from Florida Atlantic University between 1999 and 2000. Prior to that, she completed an Associate of Arts (AA) from Florida State University from 1995 to 1998. Her academic credentials have provided a solid foundation for her career in business analysis, solution architecture, and customer success management.
Professional Certifications
Karen Adornetti holds several notable certifications which include Gainsight Admin (Level 3), Customer Success Manager Level I, ITIL v2 Foundation, and ITIL v3 Foundation. These certifications underscore her proficiency and commitment to excellence in customer success management and solution architecture. Her certified skills enhance her capability to manage complex customer success initiatives effectively.