Kelly James
About Kelly James
Kelly James is a Technical Support Engineer at Barracuda in Campbell, California, with over a decade of experience in technical support engineering.
Company
Kelly James is currently employed at Barracuda (NYSE: CUDA) in Campbell, California. Barracuda is known for its cloud-enabled security solutions. Kelly has been providing technical support engineering services at Barracuda for over a decade, contributing to customer support and product troubleshooting.
Title
Kelly James holds the position of Technical Support Engineer. In this role, Kelly addresses technical issues, assists with product support, and aids customers in resolving their technical challenges. This position emphasizes Kelly's proficiency in problem-solving and customer service.
Education and Expertise
Kelly James studied at Washtenaw Community College, where they gained foundational knowledge that has supported their diverse career in the tech industry. Their expertise spans technical support engineering, web development, electronic pre-press operations, and graphic content development, showcasing a broad and adaptable skill set.
Background
Kelly James started their career in the late 1990s. Their early work at Ann Arbor News involved electronic pre-press operations, lasting from 1997 to 2004. Kelly then transitioned to Cliff Keen Athletic, taking on the role of Artist and Web Developer from 2005 to 2011. They have since been with Barracuda, focusing on technical support engineering.
Experience in Technical Support
With over a decade of experience at Barracuda, Kelly James has honed skills critical to technical support engineering. This includes handling a wide range of technical issues, providing troubleshooting advice, and ensuring customers receive reliable support for their products. Kelly's experience in this role highlights a significant commitment to technical service excellence.