Levi Vo
About Levi Vo
Levi Vo is a Technical Support Engineer at Barracuda in Vienna, Austria, with a diverse background in IT, engineering, and customer service roles across multiple countries.
Company
Levi Vo is currently employed at Barracuda as a Technical Support Engineer. The company is known for its cloud-enabled, enterprise-grade security solutions. Levi Vo's role includes troubleshooting, documenting, escalating, and following through with product bugs and issues.
Title
Levi Vo holds the title of Technical Support Engineer at Barracuda, where he has been contributing since March 2021. In this role, he focuses on providing technical support for security solutions, handling various technical challenges, and ensuring customer satisfaction.
Education and Expertise
Levi Vo has a diverse educational background. He holds a Bachelor's degree in Medical Imaging from HUB-KUBrussel, achieved between 2011 and 2013. Additionally, he studied Industrial Engineering at Groep T - Internationale Hogeschool Leuven from 2009 to 2011. Levi has also completed multiple IT certifications, including Cisco Certified Network Associate Routing & Switching from BT in 2019, Routing & Switching, Windows Server, and Linux training at Cisco Network Academy from 2015 to 2016, and CCNAX bootcamp at Global Knowledge in 2014. These qualifications have equipped him with a solid foundation in network engineering and technical support.
Professional Background
Levi Vo has a rich and varied professional background. Before joining Barracuda, he worked at British Telecom (BT) on the Michelin project as a Senior Service Operations Engineer from 2017 to 2021 in Budapest, Hungary. Prior to that, he served as a Service Desk Analyst L1.5 at Tech Mahindra from 2016 to 2017. He has also worked in various other roles, including as a Plumber and HVAC installer at The Airconditioning Company NV, a Voluntary Intern at a small IT company in Antwerp, a Jobstudent at SERAX NV, a Mover at In-Lease - furniture rental, and a Shop-assistant at Action BV.
Experience in Enterprise-Grade Security Solutions
Since March 2021, Levi Vo has been involved with cloud-enabled, enterprise-grade security solutions at Barracuda. His role entails troubleshooting, documenting, and escalating product bugs and issues. This experience highlights his capability to handle complex technical problems and enhance the security infrastructure for enterprises.