Matt Hill
About Matt Hill
Matt Hill is a Technical Delivery Manager at Barracuda in Reading, United Kingdom, with extensive experience in technical support and installations.
Technical Delivery Manager at Barracuda
Matt Hill currently holds the position of Technical Delivery Manager at Barracuda (NYSE: CUDA) in Reading, United Kingdom. In this role, he is responsible for mentoring less senior members of the support team through regular technical and product training. He also writes and reviews technical articles for the knowledge base and internal wiki, leveraging common customer issues reported from cases. Additionally, Matt acts as a technical interface between the support team, development, and customers by providing clear issue documentation. He also scopes out complex professional services work by understanding customer requirements and providing an accurate statement of work.
Education and Professional Background
Matt Hill studied at East Berkshire College, where he achieved a BTEC National Diploma in General Art and Design from 1993 to 1995. Earlier, he attended Great Marlow, achieving 3 grades C and above in GCSEs, 5 below C, and an A-Level in Art with a grade C from 1986 to 1993. His extensive work experience includes multiple positions in technical support and engineering roles. Before Barracuda, he worked at C2C Systems as a Technical Support Engineer and at FalconData Ltd as the Technical Support & Installations Lead. He also held positions at Winscribe, SDL International, and Biffa, accumulating a wealth of experience in technical support and localization engineering.
Past Roles in Technical Support
Before his tenure at Barracuda, Matt Hill had a substantial career in various technical support roles. At C2C Systems, he served as a Technical Support Engineer from 2013 to 2014 in Reading, United Kingdom. Prior to this, he worked at FalconData Ltd as the Technical Support & Installations Lead from 2012 to 2013. Matt's earlier roles include working as a Technical Support Consultant at Winscribe in Pangbourne from 2007 to 2012, as a Senior Localisation Engineer at SDL International in Maidenhead from 2000 to 2007, and as a Helpdesk Operator at Biffa from 1999 to 2000.
Mentoring and Training Initiatives
Matt Hill is actively involved in mentoring less senior members of the support team at Barracuda. He conducts regular technical and product training to enhance the team's capabilities. His mentorship extends to writing and reviewing technical articles for the knowledge base and internal wiki, addressing common customer issues reported from cases. His initiative ensures that both new and existing team members are well-equipped with the necessary knowledge and skills to perform effectively in their roles.
Technical Installation and Service Delivery
In his role as Technical Delivery Manager at Barracuda, Matt Hill is responsible for carrying out installations, upgrades, training, and professional services for Barracuda C2C software. He scopes out complex professional services work, understanding customer requirements, and providing an accurate statement of work to be carried out. His role ensures that professional services are delivered effectively, meeting customer expectations and maintaining high standards of service delivery.