Matthew Reaume
About Matthew Reaume
Matthew Reaume is a Lead Support Engineer at Barracuda and also works as a Network Technician at OS Tech Group, Inc. and an eBay Lister at PC Server and Parts. He has a diverse background in technical support, marketing, warehouse management, and community service.
Title
Matthew Reaume currently holds the position of Lead Support Engineer: Support Escalations Lead at Barracuda in Ann Arbor, MI. He is also working at OS Tech Group, Inc. as a Network Technician in Lincoln Park, MI, and serves as an eBay Lister at PC Server and Parts in New Hudson, MI.
Education and Expertise
Matthew Reaume achieved an Associate of Science (A.S.) degree in Network and System Administration/Administrator from ITT Technical Institute-Canton, completing his studies from 2014 to 2016. He also holds a Bachelor of Science (BS) degree in History/Political Science from Central Michigan University, where he studied from 2002 to 2007. His educational background combines technical expertise with knowledge in history and political science.
Career Background
Matthew Reaume has extensive experience in various roles. He worked as a Marketing Associate at the Law Offices of Sarah E. Steslicki for eight months in the Greater Detroit Area. He served as Warehouse Manager/Volunteer Coordinator at Arts & Scraps in Detroit for two years. Additionally, he served as a VISTA Leader with AmeriCorps in Detroit for one year. His professional journey spans both corporate and non-profit sectors.
Current Roles and Responsibilities
In his current role as Lead Support Engineer: Support Escalations Lead at Barracuda, Matthew manages the day-to-day workflow of handling case escalations from the technical support team, a responsibility he has held since August 2015. He brings extensive experience in technical support and case escalation management to his position. At OS Tech Group, Inc., he works as a Network Technician, and he also curates listings as an eBay Lister for PC Server and Parts.
Community Service Involvement
Matthew Reaume has been actively involved in community service, notably through his work with AmeriCorps as a VISTA Leader. This role, which he served in for a year, highlights his dedication to supporting community initiatives and contributing to the non-profit sector.