Michael O'brien
About Michael O'brien
Michael O'Brien is a Gainsight Administrator at Barracuda with a background in operations and customer support, based in Raleigh, North Carolina.
Title and Current Position
Michael O'Brien currently serves as a Gainsight Administrator at Barracuda. His role focuses on managing and optimizing Gainsight to enhance the digital customer experience. Based in Raleigh, North Carolina, Michael is responsible for developing engaging, scalable programs aimed at improving client interactions.
Previous Work Experience
Before his current role at Barracuda, Michael O'Brien worked at Relias as an Operations Analyst in 2024 for a month and as an Operations Specialist from 2021 to 2024. Prior to that, he was a Customer Support Analyst at IXL Learning from 2019 to 2021, and a Cast Member at Walt Disney World from 2018 to 2019. These roles were based in Raleigh, North Carolina, and Lake Buena Vista, Florida, respectively.
Educational Background
Michael O'Brien earned a Bachelor's degree from SUNY New Paltz, where he studied Communication, Journalism, and Related Programs. His academic tenure lasted from 2013 to 2018. This educational background has provided him with strong skills in communication and journalism, valuable in his professional roles.
Professional Certifications
Michael O'Brien holds a Level III certification as a Gainsight Administrator. This certification underscores his expertise in utilizing Gainsight to develop effective programs that enhance client digital experiences. His professional skills are aligned with managing customer success and implementing scalable solutions.
Location and Availability
Based in Raleigh, North Carolina, Michael O'Brien is open to discussions about digital customer success and the development of scalable programs. His willingness to engage in these conversations highlights his dedication to continued professional development and client satisfaction.