Michael Potter
About Michael Potter
Michael Potter is the Lead Technical Support Engineer T3 at Barracuda in Ann Arbor, Michigan, with a background in technical support and a passion for process improvement.
Current Position at Barracuda
Michael Potter is currently employed at Barracuda (NYSE: CUDA) in Ann Arbor, Michigan. He holds multiple roles within the company: Lead Technical Support Engineer T3, Premium Support Technician for Storage Products (Tier 2C), and Storage Support Tier 2C Technician. In these roles, Michael provides advanced technical support and is integral in troubleshooting and resolving complex issues related to Barracuda's storage and backup products.
Past Professional Experience
Michael Potter has a diverse professional background. He served as a Technical Support Tier 2 Backup Trainer at Barracuda Networks for 11 months in 2015. Prior to that, he was employed at BPI Information Systems in Southfield, MI, as a Desktop Support technician for 7 months in 2011-2012. He also worked as a Classroom Assistant at Washtenaw Community College for 4 months in 2011. From 2007 to 2015, Michael was the CEO of Potter Performance in Dexter, Michigan. Additionally, he worked at Lowe's Home Improvement as a Zone Manager from 2004 to 2009. Earlier in his career, Michael was unemployed from 2009 to 2011.
Education and Credentials
Michael Potter has a strong educational background. He earned a Bachelor of Science in Technology Management from the School of Technology Studies at Eastern Michigan University, graduating in 2016. He also holds a Bachelor's degree in Computer/Information Technology Administration and Management from the same institution, achieved from 2013 to 2016. Michael obtained an Associate of Science in Computer Systems Networking and Telecommunications from Washtenaw Community College from 2010 to 2012. He also attended the University of Michigan-Dearborn, studying Business Administration and Management from 1977 to 1979. Michael is currently working on obtaining Microsoft certifications and already possesses A+ certifications.
Early Career and Interests
Michael Potter's interest in Information Technology was sparked in 1980 when he began tinkering with early personal computers. As a young boy, he designed and built a 12-volt electric minibike to avoid neighborhood restrictions on gas-powered minibikes. In 2009, he reset his career by returning to school and achieved a Bachelor's degree with honors. Michael has a passion for process improvement and has a history of creating tools to increase productivity.
Community Involvement
Michael Potter has contributed significantly to the community through his involvement with the WCC Students Helping Students Computer club. This club, which he helped start, provides free PC repair services to hundreds of students. Michael's commitment to helping others and his technical expertise have made a substantial impact on the student body at Washtenaw Community College.