Natalia De Oliveira
About Natalia De Oliveira
Natalia De Oliveira is the Lead Contact Center Representative at Barracuda and a Helpdesk Agent at Barracuda Networks in Basingstoke, with over 15 years of experience in customer service.
Professional Title and Responsibilities
Natalia De Oliveira serves as the Lead Contact Center Representative at Barracuda. In this role, she oversees customer interactions and ensures high standards of service are maintained. Natalia's responsibilities include managing a team, addressing escalated issues, and implementing process improvements to enhance the customer experience.
Career at Barracuda Networks
Natalia De Oliveira has been an integral part of Barracuda Networks for over 15 years, starting her tenure in November 2007. Based in Basingstoke, she also contributes as a Helpdesk Agent. Her long-standing commitment has seen her grow within the company, significantly contributing to the contact center's operations and customer satisfaction strategies.
Previous Experience in Retail
Before joining Barracuda Networks, Natalia De Oliveira briefly worked as a Sales Assistant at Mango from 2005 to 2006. This role involved assisting customers, managing sales transactions, and maintaining store standards, providing her with initial experience in customer service.
Educational Background
Natalia De Oliveira completed her GCSEs at Cecamp College. Her education has provided a foundational knowledge base, supporting her in her various roles in customer service and contact center management.
Location and Regional Experience
Natalia De Oliveira is based in the Greater Reading Area in the UK. Her local experience and close proximity to Barracuda Networks' Basingstoke office enable her to effectively manage her responsibilities and contribute to the company's regional operations.