Pamella Hicks
About Pamella Hicks
Pamella Hicks works in Customer Accounts at Barracuda Networks in San Jose, California.
Current Position at Barracuda Networks
Pamella Hicks is currently working at Barracuda Networks in the Customer Accounts department. Transitioning from a customer services role in October, she aims to deepen her technological knowledge and engage more directly with customers. Her responsibilities include processing orders and handling customer cases, with a specific focus on selling subscriptions. Pamella contributes significantly to the company's customer relationship management.
Career Transition to Customer Accounts
Pamella Hicks made a strategic transition from her role in customer services to the Customer Accounts department at Barracuda Networks. This move, taking place in October, allows her to gain a deeper understanding of the technology sector and interact more closely with customers. Her experience in processing orders and managing customer subscriptions positions her to effectively handle customer cases and enhance service delivery.
Professional Experience in Customer Service
Pamella Hicks has an established background in customer service. Her role involved processing orders and handling a variety of customer cases, focusing on selling subscriptions. These responsibilities have equipped her with a comprehensive understanding of customer needs and the sales process, enabling her to make a seamless transition to her current position in Customer Accounts at Barracuda Networks.
Contribution to San Jose Tech Community
Based in San Jose, California, Pamella Hicks is an active member of the local tech community. Her role at Barracuda Networks contributes to the region's growing reputation as a hub for technological innovation and customer service excellence. By engaging directly with customers and expanding her tech knowledge, she plays a part in fostering the local tech ecosystem.