Paul Romero
About Paul Romero
Paul Romero is the Sr Director of Technical Support at Barracuda and a winemaker at Stefania Wine, with extensive experience in technical support and IT management roles across various companies.
Title and Current Role
Paul Romero is currently the Sr Director Technical Support at Barracuda, based in Campbell, California, United States. In this role, he leads the technical support operations, ensuring efficient and high-quality support services for the company's product offerings.
Professional Background
Paul Romero has an extensive background in technical support and IT leadership. He has held significant roles, including Head Of Technical Support at Tonkean, Technical Support Manager at Shop-Ware, and Director Of Information Technology at Channing House. Additionally, he served as Head of Global Software Support at OpenText and HP, demonstrating a strong command over global support operations.
Educational Background
Paul Romero completed his higher education at San Jose State University, earning a BA in Economics / Political Science from 1983 to 1988. His academic foundation in economics and political science has likely contributed to his strategic thinking and leadership abilities in the technical support domain.
Experience in Building and Leading Teams
Throughout his career, Paul Romero has built multiple 24x7 global support teams, implemented various CRM, IVR, Self Help, and ERP systems, and focused heavily on scalability and efficiency. He managed global groups of up to 115 people, supporting a diverse range of products and services, with a strong emphasis on SaaS, managed services, and international growth.
Role in the Wine Industry
In addition to his tech industry roles, Paul Romero also works as a Winemaker at Stefania Wine in Gilroy, CA. This position showcases his diverse professional interests and ability to manage roles in different industries simultaneously.