Ricky  Robinson

Ricky Robinson

Sales Renewals Representative @ Barracuda Networks

About Ricky Robinson

Ricky Robinson is a Sales Renewals Representative at Barracuda in Alpharetta, Georgia, with a background in customer success and administrative roles.

Title

Ricky Robinson is currently a Sales Renewals Representative at Barracuda, located in Alpharetta, Georgia, United States. He holds this position as part of the company's sales team, focusing on renewals and customer retention.

Previous Roles

Ricky Robinson has previously held several roles that have contributed to his professional development. In 2021, he was a Customer Success Apprentice at SV Academy for one month in San Francisco, California. From 2017 to 2020, he served as an Administrative Representative in the Office of Student Engagement at Morehouse College, Atlanta, Georgia. Prior to that, in 2017, he was a Customer Sales Representative at Kay Jewelers in the Atlanta Metropolitan Area for nine months.

Education and Expertise

Ricky Robinson studied International Relations and Affairs at Morehouse College, where he earned a Bachelor of Arts (BA). He has been selected in the top 2% of applicants for a high-potential individuals program that prepares candidates for Customer Success roles in SaaS. During this program, he completed over 300 hours of rigorous training and assessment on Customer Success skills, guided by instructional coaches and industry professionals.

Technical Skills

Ricky Robinson has developed expertise in utilizing tech tools critical for Customer Success roles, including Gainsight, Salesforce, and G Suite. He is skilled in managing the customer journey, human-centered customer engagement, and efficiently escalating issues to ensure customer satisfaction.

Reporting and Presentation Skills

Ricky Robinson possesses the ability to create compelling stories, executive summaries, and slide decks for effective Executive Business Reviews (EBRs). His skills in reporting and presenting enable him to communicate complex data and insights clearly to stakeholders, enhancing decision-making processes.

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