Robert Bowden
About Robert Bowden
Robert Bowden is the Manager of Support Enablement and Customer Success at Barracuda and the Director of Operations for the Michigan Wing of the Civil Air Patrol. He has a diverse educational background and extensive experience in strategic planning, disaster relief, and technical support training.
Current Role and Responsibilities at Barracuda
Robert Bowden currently holds the position of Manager – Support Enablement and Customer Success at Barracuda in Ann Arbor, Michigan, United States. In this role, he is responsible for overseeing support departments and ensuring that customer and employee needs are addressed to drive retention and company pride. He is actively involved in designing and implementing continuing education programs for technical support training in various formats such as in-person, virtual, one-on-one, and video. Additionally, he represents Barracuda Support on cross-functional teams and M&A to ensure support needs and objectives are met.
Role at Civil Air Patrol
Alongside his role at Barracuda, Robert Bowden serves as the Director Of Operations for the Michigan Wing of the Civil Air Patrol. In this capacity, he is responsible for the strategic planning and execution of operations, leveraging his extensive experience in public information and incident command. His work includes orchestrating over 60 Search & Rescue, Disaster Relief, and Homeland Security missions as a FEMA Incident Commander and Public Information Officer.
Educational Background
Robert Bowden's educational qualifications include a Master of Science (MS) in Computer and Information Systems Security/Information Assurance from Walsh College, earned between 2011 and 2013. He holds a Bachelor of Science (BS) in Aviation Flight Science from Western Michigan University, which he obtained from 2006 to 2009. Additionally, he completed an Associate of Science (AS) in General Studies at Schoolcraft College from 2006 to 2008. His background in aviation provides experience in handling high-pressure situations and decision-making capabilities.
Professional Skills and Expertise
Robert Bowden has demonstrated his expertise in strategic planning, financial management, and business development, leading departments that affect over 65,000 individuals. He has designed mentorship programs for local support mentors and implemented continuing education initiatives. His ability to adapt to various environments, from boardrooms to corporate training centers and industry trade shows, highlights his versatile skill set. He also advocates for employee and customer needs to enhance retention and company pride.