Robert Truhn
About Robert Truhn
Robert Truhn is a Product Manager at Barracuda, specializing in supportability and data protection, with extensive experience in technical support and management roles.
Current Role at Barracuda
Robert Truhn is currently serving as the Product Manager for Supportability, Data Protection at Barracuda. In this role, he oversees the supportability aspects of data protection products, ensuring that solutions are user-friendly and reliable. His responsibilities include coordinating with technical support teams, product development, and customer feedback loops to enhance product performance.
Previous Experience at Barracuda
Before assuming his current role, Robert Truhn had a series of progressively responsible roles at Barracuda. From 2016 to 2022, he worked as a Technical Delivery Manager for Barracuda Backup Product & Cloud to Cloud Backup in Ann Arbor, MI. He also served as Supervisor of Technical Support for Data Protection for five months in 2016. Prior to that, he was Lead Technical Support Engineer from 2012 to 2016.
Early Career at Steel Technologies
Robert Truhn began his career at Steel Technologies, where he held the position of Master Production Scheduler/Fill-in Production Manager from 2000 to 2012. During his 12 years at the company, he gained valuable experience in production scheduling and management, which laid the groundwork for his future roles in technical and managerial capacities.
Educational Background
Robert Truhn pursued his higher education at ITT Technical Institute in Harrisburg, where he earned both his Bachelor's and Associate's degrees in Computer Science and Telecommunications. His academic background provided him with the foundational knowledge necessary for his extensive career in data protection and technical support.
Versatile Skill Set
Throughout his career, Robert Truhn has demonstrated a versatile skill set by transitioning from technical roles to managerial positions. His extensive experience in technical support and data protection has equipped him with a strong understanding of both the technical and managerial aspects of product supportability. He has played a pivotal role in enhancing customer satisfaction and managing technical support teams effectively.