Ryan Chance
About Ryan Chance
Ryan Chance is a Technical Support Engineer 2B at Barracuda, with a background in equipment operation and a strong educational foundation in computer systems, networking, and cybersecurity.
Current Role at Barracuda
Ryan Chance currently holds the position of Technical Support Engineer 2B at Barracuda Networks. In his role, he frequently uses Remote Desktop Support to assist clients with various technical issues. Additionally, he configures DNS and TCP/IP settings on various devices, tests SSL certificates for PCI compliance, and analyzes packet captures using Wireshark. He also logs 'Feature Requests' for consideration by the development team and secures local networks from malicious threats.
Past Experience at FedEx Ground
Before joining Barracuda Networks, Ryan Chance worked at FedEx Ground as an Equipment Operator for nine years, from 2008 to 2017. His role involved the operation of various types of equipment crucial to the daily functioning of the company. The experience likely cultivated a strong foundation in operational efficiency and attention to detail.
Education at Washtenaw Community College
Ryan Chance has an Associate's degree in Computer Systems & Networking from Washtenaw Community College, where he studied from 2016 to 2020. Additionally, he achieved a Certificate in Principles of Cybersecurity from the same institution. His educational background provided him with a solid foundation in systems and networking, as well as specialized knowledge in cybersecurity principles.
Technical Skills and Tools
Ryan Chance is proficient in using several technical tools and skills essential for his role at Barracuda Networks. He frequently employs Wireshark for packet capture analysis, configures DNS and TCP/IP settings, and tests SSL certificates for PCI compliance. Additionally, he handles unknown challenges regularly and resolves them in a timely manner, showcasing his technical problem-solving skills.
First IT Job at Barracuda Networks
Ryan Chance began his IT career at Barracuda Networks, specializing in SPAM security. This initial position allowed him to delve into various aspects of network security and paved the way for his current role as a Technical Support Engineer. His expertise in SPAM security continues to underpin his current responsibilities in securing local networks and supporting clients.