Sam Wenderby
About Sam Wenderby
Sam Wenderby is the Support Escalations Lead EMEA at Barracuda in Basingstoke, United Kingdom, overseeing technical, commercial, and customer satisfaction issues.
Current Role at Barracuda
Sam Wenderby serves as the Support Escalations Lead EMEA at Barracuda, based in Basingstoke, United Kingdom. In this role, Sam leads the EMEA Contact Centre Team, managing phone system reporting, processes, and Salesforce reporting and dashboards. Responsible for handling technical, commercial, and customer satisfaction issues, Sam ensures minimal escalation and coordinates with Product Support Teams, Sales, and Engineering to address any issues effectively. Sam has been with Barracuda since March 2015, initially joining as a Tier 2 Senior Support Engineer before advancing to the current position.
Past Work Experience
Before joining Barracuda, Sam Wenderby gained diverse experience in IT roles. Sam worked as a Contractor at CommVault in Reading, United Kingdom, for two months in 2014 to 2015. In 2014, Sam also served as a Network Administrator at Experto Credite Limited in Bracknell South, England, for two months. From 2010 to 2014, Sam held the role of Systems Administrator at Centerprise International in Chineham.
Educational Background
Sam Wenderby pursued education at Zenos Academy, studying Computer/Information Technology Administration and Management, and attained Level 3 Advanced Diplomas for IT Professionals in 2010 over an 11-month period. Earlier, from 2006 to 2007, Sam attended Basingstoke College Of Technology and completed a First Diploma in Public Service.
Technical Skills
Sam Wenderby has a strong technical background and is proficient in managing and resolving incidents. Sam’s skills encompass a variety of technologies, including Exchange (2007, 2010, 2013, 2016, O365), Active Directory, IIS, Windows Server (2008R2, 2012R2), Outlook (2007, 2010, 2013, 2016), SQL Server (2008, 2012), Linux, VMware, Hyper V, and Terminal Server. These skills enhance Sam's ability to detect, report, communicate, classify, investigate, analyze, resolve, and close incidents effectively.
Product Expertise at Barracuda
Sam Wenderby has extensive experience with a range of Barracuda products. These include Web Security Service, Web Security Gateway, Message Archiver, Cloud Archiving Service, ArchiveOne Enterprise, ArchiveOne For Files, and PST Enterprise. Sam’s role requires proficient handling of these products to manage escalations, troubleshoot effectively, and provide solutions for customers.