Samantha Maddoux
About Samantha Maddoux
Samantha Maddoux is the Lead Contact Center Representative at Barracuda in Campbell, California, with extensive experience in supervisory and representative roles within contact centers.
Current Titles and Responsibilities
Samantha Maddoux currently holds dual roles at Barracuda Networks in Campbell, California. She serves as both a Lead Contact Center Representative and a Help Desk Representative. In these positions, she is responsible for overseeing day-to-day operations of the contact center, managing customer inquiries, and providing technical support to clients. Her extensive experience in these roles has equipped her with comprehensive skills in customer service and IT support.
Past Employment at Barracuda Networks
Samantha Maddoux initially joined Barracuda Networks in September 2012. She previously worked as a Contact Center Supervisor from 2013 to 2014, for a duration of 10 months. In this role, based in Campbell, California, she was responsible for overseeing contact center operations, ensuring that service levels were met, and managing a team of representatives to deliver exceptional customer service.
Previous Hospitality Industry Roles
Before joining Barracuda Networks, Samantha Maddoux worked in various positions at Aqui Cal Mex Grill. From 2009 to 2011, she served as a Bar Manager, where she managed bar operations, inventory, and staff. Prior to this, she was a Shift Lead from 2007 to 2009, responsible for overseeing daily operations and ensuring customer satisfaction. This experience in the hospitality industry has honed her leadership and customer service skills.
Educational Background
Samantha Maddoux attended West Valley College from 2006 to 2008. During her time at the college, she gained foundational knowledge and skills that have supported her various roles in customer service and management.
Industry and Geographic Focus
Based in Campbell, California, Samantha Maddoux works within the Computer & Network Security industry. Her roles at Barracuda Networks involve managing aspects of contact center operations and providing technical support, highlighting her capability to navigate and contribute to this high-demand industry effectively.