Samuel Smith
About Samuel Smith
Samuel Smith is a Security Analyst at Barracuda in Campbell, California, with a background in customer service and management.
Title
Samuel Smith is a Security Analyst currently employed at Barracuda in Campbell, California. His role encompasses a variety of responsibilities focused on data integrity, spam reduction, and network security.
Professional Experience at Barracuda
At Barracuda Networks, Samuel Smith is involved in supporting the tech support team with customer requests via JIRA, emails, and IM. He oversees and prioritizes ticket queues according to customer priority and addresses issues through SalesForce, JIRA, and Outlook. Samuel collaborates closely with the Engineering team to ensure the classification systems function correctly for improved threat management and enhancement of internal tools. He also manages domain and IP classifications, moderates the Barracuda community forum, and assists in training new hires.
Previous Work Experience
Prior to his role at Barracuda, Samuel Smith worked as a Customer Service Specialist at Best Buy in Webster, Texas from 2015 to 2016. He also held a managerial position at AMC Theatres in the Houston, Texas area from 2002 to 2015.
Education and Certifications
Samuel Smith holds a Bachelor of Science (B.S.) in Geology/Earth Science from the University of Houston, which he earned from 2010 to 2015. He also obtained an Associate of Arts (A.A.) in Mathematics from San Jacinto College, where he studied from 2004 to 2009. Additionally, Samuel earned a Certificate in Python from San Jose City College in 2018.