Scott Kuntz
About Scott Kuntz
Scott Kuntz is the Lead Support Engineer at Barracuda in Ann Arbor, MI, with extensive experience in technical support, application engineering, and PHP development.
Lead Support Engineer at Barracuda
Scott Kuntz currently serves as a Lead Support Engineer at Barracuda in Ann Arbor, MI. His role involves providing high-level technical support, troubleshooting complex issues, and ensuring the smooth operation of the Barracuda Phone System and FreeSwitch. Scott leverages his extensive background in network troubleshooting, security, and PBX systems to optimize performance and resolve technical challenges. His expertise in VOIP, SIP/PRI connections, and various operating systems, including Windows, Unix/Linux, Mac OS, and DOS, bolster his ability to handle a wide range of technical support tasks effectively.
Previous Roles in Engineering and Technical Support
Before joining Barracuda, Scott Kuntz accumulated a wealth of experience in various technical roles. He was an Application Engineer at Quicken Loans from 2011 to 2012, where he contributed to application development and support. From 2010 to 2011, Scott worked as a PHP Developer at Systems In Motion. Prior to that, he served as a Technical Support Analyst at ProQuest for 13 years, enhancing his skills in technical support and troubleshooting. Scott also has experience in customer service from his time at Hollywood Video and desktop publishing from his early career at QIP.
Educational Background in Computer Science and Engineering
Scott Kuntz has a robust academic background in both Computer Science and Electrical Engineering. He earned a Bachelor's in Science in Computer Science from Eastern Michigan University between 2003 and 2008. Additionally, Scott studied Computer Science at Washtenaw Community College from 2001 to 2005. He also acquired in-depth knowledge in Electrical Engineering during his time at Western Michigan University from 1995 to 1997. Furthermore, Scott holds an Associate's in Science in Pre-engineering and Journalism from Jackson College, where he studied from 1991 to 1994.
Proficiency in Programming Languages and Development Tools
Scott Kuntz is skilled in numerous programming languages, including C/C++, Java, Perl, PHP/MySQL, HTML, XHTML, CSS, Assembly Language, and FORTRAN. His proficiency with various development tools such as Visual Studio, JBuilder, Dreamweaver, and SharePoint Designer enables him to handle diverse development tasks efficiently. Scott's capability in shell scripting and regular expressions further enhances his versatility in the technical domain. Additionally, he uses Microsoft Office and Remedy for support and troubleshooting activities and employs version control systems like Subversion and JIRA for project management and issue tracking.
Experience with Networking and Security
Scott Kuntz has substantial experience in network troubleshooting and security. His expertise includes working with TCP/IP, firewalls, and security/privacy filters. Scott's knowledge extends to PBX systems, VOIP, and SIP/PRI connections, which are essential for maintaining robust and secure communication networks. His comprehensive understanding of various operating systems, including Windows, Unix/Linux, Mac OS, and DOS, allows him to address a broad array of network and security challenges efficiently.