Samantha James
About Samantha James
Samantha James is an Operations Analyst with extensive experience in customer service and operations management. She has worked for companies such as Nature's Sleep and American Express and holds a Bachelor of Business Administration from Nova Southeastern University.
Current Role at Basic Fun!
Samantha James serves as an Operations Analyst at Basic Fun! since 2019. In this role, she is responsible for analyzing and improving operational processes within the company. Her work contributes to enhancing efficiency and effectiveness in various operational functions. Basic Fun! is located in Boca Raton, Florida, where James has been instrumental in supporting the company's operational objectives.
Previous Experience at Nature's Sleep
Before joining Basic Fun!, Samantha James worked at Nature's Sleep as an Operations professional from 2015 to 2019. During her four years in Fort Lauderdale, Florida, she focused on optimizing operational workflows and ensuring quality service delivery. Her experience at Nature's Sleep provided her with valuable insights into the operational challenges within the sleep products industry.
Customer Service Background at American Express
Samantha James has extensive experience in customer service, having worked at American Express Executive Office in various roles from 2004 to 2012. Her positions included Customer Service Representative, Membership Rewards Correspondence Department, Interactive Customer Service Representative, and Executive Customer Care Professional. This six-year tenure allowed her to develop strong customer experience skills and a deep understanding of customer needs.
Education and Academic Qualifications
Samantha James holds a Bachelor of Business Administration (B.B.A.) in Business, Management, Marketing, and Related Support Services from Nova Southeastern University. She completed this degree after earning a Bachelor of Science in Business Management from the same institution. Additionally, she obtained an Associate's degree in Merchandising from City College. Her educational background supports her expertise in operations and management.