Kate Jolly
About Kate Jolly
Kate Jolly is the National Training Manager at Baskin-Robbins Australia with over 30 years of experience in the Quick Service Restaurant industry.
Work at Baskin-Robbins Australia
Currently, Kate Jolly serves as the National Training Manager at Baskin-Robbins Australia. She has held this position since 2019, focusing on enhancing training programs within the organization. Her role involves developing and implementing training strategies that align with the company's goals, ensuring that employees are well-equipped to deliver quality service and maintain operational standards.
Previous Experience at McDonald's
Kate Jolly has extensive experience with McDonald's, where she worked for a total of 28 years across various roles. She began her career as a Crew Trainer and Assistant Manager from 1988 to 1996 in locations such as Tamworth and the Gold Coast. Following this, she served as a Business Manager from 1996 to 2016 in Brisbane, Australia, where she was responsible for overseeing operations and managing staff. Additionally, she worked as a Retail Traineeship Advisor from 2016 to 2019, further contributing to employee development in the QSR sector.
Education and Expertise
Kate Jolly completed her education at Oxley High School, attending from 1986 to 1991. She possesses expertise in several key areas, including Business Planning, Customer Service, Project Management, Profit & Loss, Facilitation, Management, and Leadership. Her educational background and professional experience have equipped her with the skills necessary to excel in training and management roles within the Quick Service Restaurant industry.
Advocacy for Employee Training
Kate Jolly is a strong advocate for investing in employee training as a means to ensure long-term business success. She emphasizes the importance of comprehensive training programs that not only enhance individual employee skills but also contribute to overall organizational performance. Her commitment to training reflects her belief that well-trained employees are essential for delivering quality service and achieving business objectives.
Experience in Quick Service Restaurant Industry
With over 30 years of experience in the Quick Service Restaurant (QSR) industry, Kate Jolly has developed a deep understanding of the sector. Her extensive background includes various roles that have allowed her to gain insights into operations, customer service, and employee development. This experience positions her as a knowledgeable leader in training and management within the industry.