Julia Wagner
About Julia Wagner
Julia Wagner is a Development Department Specialist Master Trainer at BayPort Credit Union, where she has worked since 2007. She has extensive experience in staff training and development, having previously held positions at NWS Federal Credit Union and Bank of America.
Work at BayPort Credit Union
Julia Wagner has been employed at BayPort Credit Union since 2007, where she holds the position of Development Department Specialist Master Trainer. In this role, she contributes to the development and deployment of staff training courses, ensuring that employees are equipped with the necessary skills and knowledge. Wagner is actively involved in the creation and administration of Product Knowledge Certification Programs, which are essential for maintaining high standards of service within the credit union. Additionally, she assists in the development of digital learning portals and online training curriculums, enhancing the accessibility of training resources for staff.
Previous Experience at NWS Federal Credit Union
Prior to her current role, Julia Wagner worked at NWS Federal Credit Union as Head Teller from 1995 to 1997. During her two years in this position, she gained valuable experience in managing teller operations and customer service. This role provided her with a strong foundation in the financial services industry, which she has built upon in her subsequent positions.
Experience at Bank of America
Julia Wagner began her career in the banking sector at Bank of America, where she worked as a Bank Teller for four months in 1993 and 1994 in Summerville, South Carolina. This early experience in customer-facing roles helped her develop essential skills in financial transactions and customer service, which have been beneficial throughout her career.
Education and Professional Development
Julia Wagner studied at Denbigh High School from 1987 to 1989. She is certified as a Master Trainer with the Association for Talent Development (ATD), which underscores her commitment to professional development in the field of training and education. Wagner regularly participates in seminars and conferences to maintain and enhance her professional knowledge, ensuring that she stays current with industry trends and best practices.
Collaboration and Training Initiatives
In her role at BayPort Credit Union, Julia Wagner collaborates with instructional designers to create training aids for various programs. Her involvement in these collaborative efforts ensures that training materials are effective and meet the needs of the staff. Wagner's contributions to the development of training resources reflect her dedication to fostering a knowledgeable workforce within the credit union.