Rachel Hartberger
About Rachel Hartberger
Rachel Hartberger serves as the Contact Center Manager at BayPort Credit Union, a position she has held since 2018. With a background in various roles at the credit union and experience in the banking sector, she has significantly improved key performance indicators and member satisfaction.
Work at BayPort Credit Union
Rachel Hartberger has been serving as the Contact Center Manager at BayPort Credit Union since 2018. In this role, she has led significant initiatives that resulted in improved key performance indicators, including reductions in abandon rate, wrap time, talk time, and treatment time. She has also increased member satisfaction and loan applications during her tenure. Prior to her current position, she worked as a Relief Specialist Supervisor from 2013 to 2018 and as a Relief Specialist from 2010 to 2013, both at BayPort Credit Union in Newport News, Virginia.
Education and Expertise
Rachel Hartberger earned a Bachelor of Science degree in Business Administration with a concentration in Marketing and a minor in Psychology from Christopher Newport University, where she studied from 2004 to 2008. Her educational background provides her with a solid foundation in business principles, marketing strategies, and psychological insights, which she applies in her managerial role at BayPort Credit Union.
Background
Rachel Hartberger began her career in the financial services industry at SunTrust, where she worked as a Floating Teller from 2006 to 2008 and as a Vault Teller from 2008 to 2010 in the Hampton Roads, Virginia Metropolitan Area. She also gained early retail experience as a Team Associate at Target and as a Sales Associate at Payless. Her diverse work history has equipped her with a range of skills applicable to customer service and team management.
Achievements
In her role as Contact Center Manager, Rachel Hartberger has achieved significant improvements in various performance metrics. She has successfully led a multifunctional web chat team and played a crucial role in boosting team morale among over 30 representatives. Her leadership has contributed to enhanced performance and increased member satisfaction, demonstrating her effectiveness in managing customer service operations.