La Nae Mann
About La Nae Mann
La Nae Mann is a Senior Customer Support Specialist at Bayview Asset Management, LLC, with a background in IT Security Administration and Broadcast Journalism. She has over 14 years of experience in customer support, compliance, and dispute resolution.
Work at Bayview Asset Management
La Nae Mann has been employed at Bayview Asset Management, LLC as a Senior Customer Support Specialist since 2019. In this role, she operates within the Dallas/Fort Worth Area, where she applies her expertise in compliance and oversight to manage complex customer support issues. Her responsibilities include addressing customer inquiries, resolving complaints, and ensuring a high level of service delivery.
Education and Expertise
La Nae Mann studied at My Computer Career, focusing on Internet Technology, and achieved a certification in IT Security Administration from 2019 to 2020. She also attended Benedict College, where she earned a degree in Broadcast Journalism. Her educational background, combined with her expertise in compliance and oversight, equips her to effectively handle customer support challenges.
Background
Prior to her current position, La Nae Mann worked at OCWEN Financial Corp as an Ombudsman for ten years, from 2009 to 2019, in the Dallas/Fort Worth Area. She also served as an Executive Correspondence Writer at Homeward Residential, Inc. from 2009 to 2013 in Addison, TX. This extensive experience in legal and corporate correspondence has significantly contributed to her current role in customer support.
Achievements in Customer Support
La Nae Mann possesses a strong background in dispute resolution, which is essential for effectively managing customer complaints. Her experience in legal and corporate correspondence enhances her ability to navigate complex customer interactions and provide satisfactory resolutions. This skill set has been instrumental in her success as a Senior Customer Support Specialist.