Melissa Matute, Cic
About Melissa Matute, Cic
Melissa Matute serves as the Vice President of National Sales at Bayview Asset Management, LLC, where she has worked since 2019. She has a strong background in sales and operations management, having previously held positions at Team Focus Insurance Group and Allstate, and has achieved significant improvements in sales operations and customer satisfaction throughout her career.
Work at Bayview Asset Management
Melissa Matute serves as Vice President of National Sales at Bayview Asset Management, LLC since 2019. In this role, she built the operations center from the ground up, which included hiring all staff and establishing standard operating procedures. Under her leadership, the company achieved $35 million in revenue within four years by developing the company's premium offerings. She also collaborated with the FinTech team to design a consumer dashboard that resulted in a 20% increase in call center leads. Additionally, she instituted a new CRM system that improved sales operations efficiencies by 47%.
Education and Expertise
Melissa Matute holds a Bachelor of Business Administration Degree in Management from Northwood University. She also studied Finance at Texas A&M University-Commerce, where she is currently pursuing a Master of Business Administration (MBA) from 2023 to 2024. Furthermore, she achieved Principles of Project Management from Florida International University. Her educational background supports her expertise in sales operations and project management.
Background in Sales and Operations Management
Before joining Bayview Asset Management, Melissa Matute worked at Team Focus Insurance Group as Sales and Operations Manager from 2012 to 2019. In this position, she spearheaded a new Telecom/VCC system project that improved tracking of contact center KPIs. Earlier in her career, she served as Sales Manager at Allstate from 2011 to 2012. Her extensive experience in sales and operations management has contributed to her current role.
Achievements and Recognition
Melissa Matute has received the Mariner Excellence Award for demonstrating exceptional leadership qualities. She has mentored multiple employees, leading to several promotions within the organization. Additionally, she designed a quality assurance program that leveraged AI, resulting in a 15% increase in customer satisfaction scores. She also implemented a training program that improved customer experience and reduced errors in new application submissions.